Inaaya Store Return and Cancellation Policy
We do not accept returns or exchanges on any of our items. Once an order has been placed, cancellations are not permitted, including for sale items, during sale periods, and for Ramadan/Eid period orders. Pre-orders cannot be canceled or refund for any reason. Customers are advised to read the product descriptions and check the size guide before ordering, as returns/exchanges/refund will not be accepted for sizing issues.
Inaaya Store provides refunds in the following situations:
- Incorrect Size: If the size delivered is different from the one ordered.
- Item Does Not Match Description or Picture: If the product delivered is different in design, color, work technique, fabric, etc., from the description or image.
- Incorrect Order: If a different product or variant is delivered.
- Quality Issues: If there are quality defects in the product that lead to wearability concerns.
- Items/Accessories Missing: If the product is delivered with pieces missing, applicable only if the product is not wearable.
- Product Damaged: If the product is delivered broken, eroded, faded, stained, or otherwise damaged.